At B’COS Health, we are committed to protecting your privacy and safeguarding your personal health information in accordance with applicable Nigerian data protection laws, including the Nigeria Data Protection Act (NDPA), and relevant healthcare confidentiality standards.
1. Your Consent & Voluntary Participation
By accessing and using our Telehealth services, you acknowledge that you are seeking care from B’COS Health of your own free will. Participation in telehealth consultations is entirely voluntary. You have the right to accept or decline any medical recommendation and to discontinue services at any time.
We practice shared decision-making, meaning your healthcare choices are made collaboratively between you and your provider. We respect your autonomy, values, and preferences in every stage of care delivery.
2. Information We Collect
We may collect personal and health-related information, including:
- Full name, date of birth, contact details
- Medical history and current health concerns
- Consultation records, prescriptions, and care plans
- Payment and billing information
This information is collected solely to provide safe, effective, and personalized telehealth services.
3. How We Use Your Information
Your information is used to:
- Deliver virtual consultations and clinical care
- Support shared clinical decision-making
- Improve service quality and patient experience
- Comply with legal and regulatory requirements
We do not sell or trade your personal health information.
4. Confidentiality & Data Security
We implement appropriate technical and organizational safeguards to protect your information against unauthorized access, disclosure, alteration, or misuse. All telehealth communications are conducted using secure platforms designed to maintain patient confidentiality.
While we strive to protect your data, no electronic transmission is entirely risk-free. By using our services, you acknowledge and accept the inherent risks associated with online communication.
5. Information Sharing
Your information may only be shared:
- With healthcare professionals directly involved in your care
- When required by Nigerian law or public health authorities
- With your explicit consent
We ensure that any third party handling your data complies with applicable privacy standards.
6. Your Rights
You have the right to:
- Access your personal health records
- Request corrections to inaccurate information
- Withdraw consent for non-essential data processing
- Request clarification about how your data is handled
7. Updates to This Policy
This Privacy Policy may be updated periodically to reflect regulatory changes or improvements in service delivery. Continued use of our services constitutes acceptance of any updated terms.